RETURNS & REFUNDS

🔄 Returns & Refunds

Changed your mind? No problem — we’ve got you covered.

Sometimes things just don’t work out. Here’s how to return an item or request a refund, stress-free.

📦 What Can I Return?

 ·Return requests must be made within 15 days of delivery.

 ·Items should be unworn, unwashed, and have all tags attached.

🔁 Are Sale Items Returnable?

·Most discounted items are eligible for return as long as they follow our return guidelines:

·Requested within 15 days of delivery

·Unworn, unwashed, with tags intact

·⚠️ Items marked as Final Sale, bundle deals, or clearance items with heavy discounts may not be returnable.

If you’re unsure, email us — we’re happy to clarify.

🛠 How Do I Start a Return?

Email us at info@eliteatcoolclub.com with:

·Your order number

·The item(s) you want to return

·A brief reason (optional, helps us improve)

We’ll reply with return instructions. Once we receive and approve the item, refunds are processed within 3–7 business days.

💸 Who Pays for Return Shipping?

·If the item is defective, damaged, or we sent the wrong product, we will cover the return shipping cost.

·If you simply changed your mind, you’ll need to cover the return shipping.

🔄 Can I Exchange an Item?

·If your order hasn’t shipped yet, email us at info@eliteatcoolclub.com — we’ll try to update your item or size before it leaves.

·If the order is already on its way, direct exchanges aren’t possible, but you can return it and place a new order for what you want.

📍 Haven’t Received Your Order Yet?

Before requesting a return, check your tracking page — it may still be in transit.
If there’s no update for over 10 business days, contact us.

💌 Need Help?

Still unsure? We’re here.
Email info@eliteatcoolclub.com — usually respond within 1 business day.

✨ A Note from Our Team

We’re a small crew making cool stuff for cool people.
Thanks for your patience — and for supporting independent fashion.